U7u's Privacy Policy – Your Data Is Safe

Introduction & Scope

u7u (u7u.im) is one of Bangladesh's most popular online gaming and betting platforms. This Privacy Policy applies to the u7u website, mobile app, and all other digital services.

Our Privacy Policy is designed to be clear and straightforward — it tells you exactly what data we collect, why we collect it, and how we keep it safe. We believe every member has the right to fully understand how their personal information is handled.

This policy is developed in accordance with international data protection standards (GDPR-inspired principles). For any questions, contact us at support@u7u.im.

What Information We Collect

u7u Only the information necessary for providing services, ensuring security, and meeting legal requirements is collected. We do not gather data beyond what is needed.

Directly Provided Information

Information you provide directly when registering or using the platform:

Automatically Collected Information

When you use the u7u platform, certain information is collected automatically:

Purpose of Data Collection

u7u All purposes for which your data is used are set out transparently below. We never use your data for anything beyond what is stated here.

• Account Management: Completing the registration process, verifying login, and managing account settings.
• Payment processing: Processing deposits and withdrawals securely and preventing fraud.
• Customer Support: Resolving your complaints and inquiries, and providing support.
• Security & Fraud Prevention: Detecting unusual activity and keeping your account secure.
• KYC verification: Verifying age and identity as required by legal obligations.
• Responsible gaming: Analyzing your gaming behavior to identify potential issues.
• Promotional Communications: Sending offers and bonus updates with your consent.
• Legal Compliance: Fulfilling the requirements of licensing and regulatory authorities.

Who Your Data Is Shared With

u7u Your personal data is never sold to third parties. However, limited information may be shared with trusted partners where necessary to deliver our services. Strict confidentiality agreements are in place in all such cases.

Cases Where Information Is Shared

• Payment processors: Information is shared with payment processors as required to complete transactions via bKash, Nagad, Rocket, and similar services.
• Game providers: Live game and slots providers receive only the minimum data necessary to operate their games.
• KYC Service Providers: We work with specialized providers for identity verification.
• Legal authorities: Relevant information will be provided when required by legal directive or court order.
• Audit & compliance: Required information is provided for audits by the licensing authority.

Cookie Policy

u7u u7u uses cookies to enhance your experience on the website and app. Cookies are small text files stored in your browser.

Cookie Types

• Essential Cookies: Required for login sessions and security — the site cannot function without these. These cookies cannot be disabled.
• Performance Cookies: Helps identify where the site is slow or experiencing errors. Activated with your consent.
• Functionality cookies: Remembers your language preference, theme, and other settings.
• Analytics Cookies: Used to analyze website usage. You can disable these if you prefer.

You can delete cookies or stop new ones from being saved at any time through your browser settings. Please note that disabling certain cookies may limit some site functionality.

Data Retention Period

u7u Your data is not stored indefinitely. Each type of information has a defined retention period, determined by legal obligations and service requirements.

• Account Information: Retained for up to 5 years after account closure for legal compliance.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
• Gaming logs: Retained for up to 1 year for dispute resolution purposes.
• Cookie Data: Session cookies are deleted when the browser is closed. Persistent cookies expire after a maximum of 1 year.
• Marketing Data: If you opt out, you will be removed from our marketing list immediately.

Your Rights

u7uUnder u7u's Privacy Policy, you are entitled to the rights listed below. To exercise any of these rights, email us at support@u7u.im.

• Right to Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to your data being used for marketing purposes.

We will process your request within 30 days. In some cases, legal obligations may prevent complete deletion — if so, we will explain the reason to you.

Children's Privacy

u7uServices are available only to individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18.

If we discover that a minor has registered an account on our platform, the account will be closed immediately and any collected data will be deleted. If a parent or guardian believes their child is using our platform, please contact us right away.

Security Measures

u7u u7u uses industry-leading security measures to protect your data:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication: 2FA is available for an extra layer of account security.
• Firewall & Intrusion Detection: Active monitoring is in place to prevent unauthorized access.
• Regular security audits: Regular system audits are conducted by third-party security specialists.
• Data Backup: Regular secure backups are maintained to prevent data loss.
• Staff Training: u7u staff receive regular training on data protection.

Policy Updates & Contact

u7u This Privacy Policy may be updated as needed. Any changes will be reflected on this page with a revised date. For significant changes, a notification will be sent to your registered email.

For any questions or concerns about this Privacy Policy, please reach out to us through the following:

• Email: support@u7u.im
• Live chat: 24/7 Live Chat Support at u7u.im
• Data protection requests: privacy@u7u.im

We typically respond to all privacy-related inquiries within 2–5 business days.